Returns & Complaints

Here you will find information on returns, complaints, and important notes regarding custom-made or specially ordered items.

Can I return an item?

Yes, within the framework of legal provisions. The prerequisite is that the item is in appropriate condition.

Are all items returnable?

No. Custom-made, specially ordered or customer-specific items are generally excluded from return and exchange.

What applies to custom productions?

Custom productions, one-off productions, and items specially procured for you are generally excluded from return and withdrawal.

What do I do in case of a complaint?

Please contact us with your order number, a brief description of the problem, and, if possible, meaningful photos. We will review your request as quickly as possible.

What should I do in case of shipping damage?

Please report visible damage immediately after receiving the goods and send us photos of the packaging and the item.

How does a return work?

After you contact us, we will review the process and inform you of the next steps.

Note

Further information can be found in our General Terms and Conditions (GTC). You can find these in the footer.